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Description of Subscription Services

Responsive delivers industry-leading solutions for Strategic Response Management (SRM), helping businesses more quickly and accurately respond to complex information requests such as RFPs, RFIs, Due Diligence Questionnaires (DDQs), and Security Questionnaires. With Responsive, teams can increase win rates, reduce costs, mitigate risk, enhance productivity, and improve employee experience.

Responsive Platform

The Responsive Platform is the foundation for all products in the Responsive portfolio. It is included with every product purchase and  provides the following standard capabilities:

  • Content Library for storing Question & Answer (Q&A) pairs, images, and documents
  • AI-driven content management to enhance search, discovery, and maintenance
  • eSignature for preparing, sending, receiving, and tracking electronically signed documents
  • Multilingual UI
  • Subject-matter expert recommendations
  • Response collaboration tools
  • Basic reporting and analytics
  • User and permission management
  • Single sign-on (SSO) via OAuth or SAML
  • API Connector allowing call volume of 100 calls over a 24-hour period

Add-on capabilities for the Responsive Platform available for purchase include:

  • Translation: Translate questionnaires and responses to any of 23+ languages and link translated content to the original source. Translation is sold in blocks of 1M characters.
  • Advanced Responsive AI: Harness advanced AI capabilities and best of breed AI models to write winning first drafts for bids, assessments, and questionnaires in record time, in addition to fine-tuning individual responses. Use AI to generate high-quality answers to ad hoc questions, on demand.
  • AI Assistant: Securely generate response content using patented machine learning technology from Responsive, in conjunction with AI.
  • Custom Report Builder: Create custom reports and dashboards. Custom Report Builder is available for purchase with Response Projects – Business and included with Response Projects – Enterprise.
  • API Call Volume Increase: For an additional fee, businesses can increase their included API call volume between the Responsive Platform and other services to up to 5,000 calls per 24-hour period.
  • CRM Connectors: Connect your CRM with the Responsive Platform to initiate, manage, and monitor projects from within the CRM application, in addition to synchronizing data between the two systems. Responsive has pre-built integrations for Salesforce, Microsoft Dynamics, Zoho, Hubspot, Pipedrive, and PipelineDeals. CRM Connectors are sold per integration. Access to all CRM Connectors are included in Response Projects – Enterprise.
  • Cloud Storage Connectors: Share files between popular cloud storage systems and the Responsive Platform. Responsive has pre-built integrations for Box, Google Drive, Microsoft OneDrive, Microsoft Sharepoint, and Dropbox. Cloud Storage Connectors are sold as a bundle and include all available connectors.
  • Collaboration Connectors: Enable Responsive users and guest contributors to communicate through Google Chat, Microsoft Teams, or Slack. #Hashtags and @mentions in Responsive create notifications with accompanying content in the collaboration platform automatically. Responses in the collaboration platform are sent back to Responsive in real-time.
  • Connector for Jira: Improve collaboration between proposal, product, and presales teams by connecting Jira with the Responsive Platform. Responsive Users can open Jira Tickets and Issues from Response Projects so that feature requests, customer commitments, and product updates originating from proposal activity can be tracked and managed. Included with Response Projects – Enterprise only and available for purchase with Response Projects – Professional and Response Projects – Business.
  • Sales Enablement Connectors: Connect the Responsive Platform to your sales enablement tool so proposal teams can seamlessly import content stored in the sales enablement system into their response packages and export finalized proposals to the sales enablement system. Responsive has pre-built integrations for Highspot and Seismic. Sales Enablement Connectors are sold per integration.
  • Connector for Whistic: Streamline responses to security questionnaires by connecting the Responsive Platform to Whistic.
  • Connector for Door: Complete DDQs more easily and quickly by accessing the latest and best content from Responsive from within Door.
  • Connector for Confluence: Search for content stored in Confluence from within the Responsive App and apply it to an information request or questionnaire.
  • GovCloud: Adhere to rigorous regulatory and compliance standards, maintaining the integrity and security of your data, with the option of a dedicated or shared server environment. Hosted by AWS GovCloud, data is stored and processed in the United States.

Responsive Products at a Glance

Responsive Response Projects: Three robust plans to help teams create winning responses with the best content.

         1. Response Projects – Professional

              Key capabilities

      • Includes all standard Responsive Platform capabilities
      • Unlimited guest collaborators
      • Intake management
      • Easy import of Word, Excel, and PDF questionnaires
      • Advanced import for standardized questionnaires such as SIG, CAIQ, and ILPA
      • AI-driven first responses
      • Export high-fidelity response packages to the source format or a branded template
      • Create Section Templates
      • Unlimited branded export templates

          2. Response Projects – Business

              Key capabilities

      • Includes all capabilities of Response Projects – Professional
      • Auto-recommended authors and reviewers for responses
      • Workflow customization for content reviews
      • Custom project templates (up to 5 templates included)
      • Team management
      • Custom user roles

          3. Response Projects – Enterprise

              Key capabilities

      • Source file update with work preservation
      • View access control within projects
      • Project notes
      • Share responses with guests and track engagement
    • Included platform add-ons
      • Custom Report Builder
      • Connector for Jira
      • CRM connectors
      • Cloud storage connectors
    • Response Projects subscription plans can be further enhanced with the purchase of optional product add-ons.
      • Sandbox: Enable a testing environment
      • Business Units:  Set up different organizations within an instance to control visibility and access to projects and content while enabling centralized user account management
      • Project Templates: Create additional template from past projects (5 are included with Business and Enterprise plans)

Responsive LookUp: Provide sales teams, subject-matter experts, and other members of your organization access to the Responsive Platform through integrations with popular business apps such as Slack, Microsoft Office, Microsoft Teams, Google Chrome, and Google Chat. With LookUp, users can take advantage of a rich Content Library and use AI-recommended content when responding to customers, answering web-based questionnaires, or building PowerPoint decks. 

  • Key capabilities
    • AI-driven content recommendations through integrations
    • Add content to the Content Library through integrations
    • Build PowerPoint decks with slides stored in the Content Library
  • Integrations
    • Microsoft Office (Word, Excel, Powerpoint, Outlook)
    • Microsoft Teams
    • Google Chrome
    • Google Chat
    • Slack

Responsive Requirements Analysis: Save time and improve win rates with complex information requests like narrative RFPs. Requirements Analysis includes AI technology to help teams extract and compile RFP requirements into a compliance matrix; perform a fit analysis; ensure a complete RFP response; and create a responsibility matrix outlining the teams, skills, and products required to deliver the requested products or services. Users can also generate concise summaries of lengthy RFPs and other documents with the help of GPT technology to gain a high-level understanding of the request. 

  • Key capabilities
    • Extract requirements from narrative RFPs
    • Generate compliance and responsibility matrices
    • Summarize documents with GPT
    • Link answers in Response Projects to extracted requirements 

Responsive Profile Center: Reduce time-consuming, bespoke responses by proactively sharing information through Profile Center. Easily build profiles for specific audiences using pre-completed questionnaires from Response Projects and documents from your Content Library. Profiles can then be easily shared with customers, business partners, and regulators. Securely share pre-filled risk assessment questionnaires, such as CAIQ, ISO 27001, and VSA, or information related to your organization’s products, services, or policies. 

  • Key capabilities
    • Build and share an unlimited number of information profiles
    • Host documents from Content Library in profiles
    • Host pre-completed questionnaire projects (a subscription to Response Projects is required)
    • Verify profile viewers with One-Time Password
    • Track engagement with real-time analytics

Responsive Request Projects: Streamline RFP-based sourcing and procurement by centralizing collaboration and communication with vendors in a single workspace.

  • Key capabilities:
      • Collaborative RFP development
      • Administration of response collection
      • Response evaluation and scoring
      • Dashboards and reporting
      • Vendor profiles
      • Client discovery