Recent advancements in Responsive AI fuel surge in product adoption and customer satisfaction
Beaverton, Oregon, November 7, 2024 – Responsive, the leader in AI-powered Strategic Response Management (SRM) software, today announced that it has been ranked #1 in Global RFP Software for the 23rd consecutive quarter by G2, the world’s largest and most trusted software marketplace. In addition, Responsive’s leading SRM platform ranked #1 in a total of 16 of G2’s Fall Grid Reports, including for Enterprise, Mid-Market and Small Business.
Responsive’s dominant rankings in RFP software are based on nearly 1,000 authenticated user reviews, resulting in a category-leading satisfaction score of 99, an overall G2 score of 98 and a market presence score of 97.
“Over the last 18 months we’ve continually raised the bar in the SRM category with our platform’s advanced AI innovations,” said Ganesh Shankar, CEO, Responsive. “These most recent G2 rankings, based on real world, customer feedback — including an unprecedented number of positive comments about our AI capabilities — are an important validation that we are fulfilling our mission to help companies win more business by improving the speed and quality of responses to bids, assessments, and ad hoc questions to sales and other teams.”
AI has been foundational to Responsive’s platform since the company’s inception and grounded in three design principles: human-centricity, privacy, and trust. The company’s most recent platform release, announced at ResponsiveSummit24, includes advanced GenAI capabilities to generate first drafts of entire proposals in minutes and leverages trusted information to confidently answer ad hoc questions in real time. Use of the new features is surging based on the positive ROI experienced by customers such as JAEGGER, a global leader in enterprise procurement and supplier collaboration, which has increased win rates by double-digits within three months of deploying Responsive AI.
“Congratulations to Responsive for being recognized in our G2 Reports for Fall 2024,” said Sara Rossio, Chief Product Officer at G2. “This recognition isn’t subjective, as our ranking and scoring methodology is powered by the feedback of real customers. As software buyers turn to their peers to inform buying decisions, there’s not a voice more trusted and authentic than that of an actual customer.”
Recent G2 Reviews on the Responsive platform
“The AI features are my favorite part of the system. To be able to have something that scrapes your data and comes up with responses from all the QA is great. Sometimes answers and questions aren’t the same as what a customer puts in an RFP but the AI solves that challenge.” – Roger B., RFP Team Lead, Mid-Market Review Link
“The new AI feature, it recollects all the data and based on your questions comes up with great responses. It is allowing me to answer potential clients’ questionnaires in an efficient and effective way. This is saving plenty of time searching and coming up with adequate responses.” – Jose T., Regional Sales Marketing Manager, Enterprise Review Link
“Initially, building the content library took a lot of time, but once we had a strong foundation, it completely transformed how we handled RFXs. For proposal managers at Arise, it made life so much easier—being able to quickly search for responses is a game-changer. Also, Customer Support is 10 out of 10!” – Regina A., Sr. Proposal Manager, Mid-Market Review Link
“RFx proposals and information security questionnaires often have the same questions. Responsive can auto-respond 60%+ of the questions and open up time to focus on net-new responses.” – Chris O., Lead Proposal Manager, Enterprise Review Link
“I like being able to easily access content at the level of detail needed to respond to RFPs. I also love how Responsive personnel hear users input and react quickly to improve the platform. Managing our content is much easier with the review cycle built in. It gives our SMEs a chance to verify content when it is convenient for them, instead of on the fly days before a due date.” – Brenda C., Proposal Writer, Enterprise Review Link
For more information on Responsive’s G2 scores, please visit our analyst and third party resource center.
